[직무내용]

[회사 소개]
하만커넥티드서비시즈 (HCS)는 삼성전자의 자회사이며 하만의 소프트웨어 개발 및 반도체 설계 사업부로 CPU/SoC 설계, Front/Back-end 개발, 파운드리 협업, 디자인 서비스 제공 등 반도체 설계 관련 전 분야 사업을 진행 중입니다. 삼성 SoC 관련 하여 AP(Exynos) , Automotive, modem 프로젝트에서 검증 과 PI/PD, LSI 쪽으로는 DDI, TCON, DTV 검증과 TWS 설계  등을 주로 하고 있습니다.

자세한 내용은 아래 홈페이지 참고 부탁드립니다.
홈페이지: https://info.services.harman.com/dts-korea.html
매출액: 약 200억 원
직원 수: 180명 (한국 기준)
회사 위치: 경기도 성남시 분당구 야탑역

* Joyent는 삼성전자의 자회사로서 Private Cloud 서비스를 제공하고 있으며 
본 포지션으로 입사 시, 하만커넥티드서비시즈 소속으로 Joyent 의 프로젝트를 수행하게 됩니다.
재택 근무가 기본이나 필요에 따라 고객사 근무지로 출퇴근하셔야 할 수도 있다는 점 참고 부탁드립니다.

[Client Success and Support Engineer]
Responsibilities
-	Build client rapport, understand their needs and capabilities, and find answers that deliver timely results and long-term value
-	Advocate for our clients within the organization to help prioritize issues, requests, and improvements
-	Facilitate communication surrounding client-impacting incidents and maintenance
-	Research, diagnose, and resolve complex problems independently, with help from the Support team, and with our Operations and Engineering teams as needed
-	Develop both internal and client-facing documentation to raise our standard of support and the ability of clients to make the best use of CLIENT's products and services
-	Take ownership of client support tickets and help facilitate resolution
-	Effectively communicate to all levels of the organization, especially stakeholders
-	Work independently with minimal supervision
-	All other assigned duties and responsibilities as assigned 

Qualifications
-	A Bachelor's degree in a related field or equivalent experience in client technology support, computer system, storage, network, or cloud administration
-	2 to 3+ years of experience in technical support or system administration, supporting internal or external clients within enterprise corporate environments
-	2+ with AWS or a similar cloud infrastructure
-	Fluent in both Korean and English, written and spoken
-	A basic understanding of data center servers, storage and networking technologies, micro service architecture, and software development life cycle is a plus
-	Experience with Docker, Terraform, and Kubernetes is a plus
-	Ability to accurately diagnose reported issues from end-user experiences, client/server software, operating system services, hardware devices, and network monitoring
-	Ability to organize and refine information from clients and write concise but well-researched problem reports for internal teams when escalation is warranted
-	Confidence and a positive attitude build trust between you and our clients as well as internal teams that we rely on to deliver satisfying solutions
-	Excellent verbal and written communication skills; being able to describe complex problems and procedures in an organized and thoughtful manner
-	Willingness to work independently to find areas of improvement and creative solutions that benefit our clients, our team, and the organization as a whole

[About Joyent]
-	Joyent is a wholly owned subsidiary of Samsung. 
-	Joyent operates as a cloud infrastructure service provider. 
-	Joyent’s cloud infrastructure that delivers bare-metal performance from a virtual machine, enabling applications to run faster and more reliably than on traditional public or private cloud infrastructure.

[근무시간 및 형태]
주 5일 근무
(오전) 9시 00분~(오후) 6시 00분
주소정근로시간 : 40시간


[급여조건]
- 연봉 42000000원 이상
- 상여금 : 0% (미 포함)
- 면접 후 결정 가능


[장애인채용희망여부]
장애인 병행채용(장애인 우대)


[병역특례]
- 비희망

해당 채용 정보 문의하기