Business Analyst(Global Operations Technology)

Coupang CS Systems - Business Analyst(Global Operations Technology) : 채용 메인 사진 (더팀스 제공)

모집 요강

Coupang is one of the largest and most disruptive standalone e-commerce companies in Korea whose focus on continuous innovation is revolutionizing the way Korean consumers shop. We have attracted over 12 million purchasers who have collectively made over 200 million purchases on our site and generate billions of visits each year. We currently compete within Korea’s $342 billion retail market, of which e-commerce comprises $~$60 billion and is expected to grow at a CAGR of 15-20% hitting $130bn by 2020.

Coupang’s Business Analysts provide insights across multiple business domains.  Business analysts are deeply involved in the decision making process and drive business success by championing data analytics throughout the organization. Every project at Coupang starts with your strong ownership, concrete analysis and actionable business insights. Join us to unlock the future of Coupang’s strategic initiatives. 


Global Operation Technology:

Have you ever wondered what happens after you place an order in eCommerce? Global Operation Technology are the team that enables each order to be delivered to the customer without a delay.  We develop systems and services that take the customer's orders and decide which warehouse to send the orders, how to best to put them into a single or multiple boxes, what routes should the packages take, and how to show these statuses to the customer.  On daily base, we deal with a leading edge software technologies to calculate the promise delivery date of an order using the inventory location (origin) and a customer location (destination), to build algorithms to predict and forecast the daily max capacity of warehouses, sortation centers, and delivery truck for operation and planning, to forecast next inbound order volumes and locations, and to maximize customer experience through simplified real time tracking information and notification.  We are the teams that build the system which controls the whole operations of Coupang including the system for Coupang Man.  Come join the team and, together, we can build the system that propels Coupang's tomorrow.

CS and C-returns Systems:

We are the heart of Coupang. We relentlessly advocate for customers by hearing customer's voice and distributing to the entire company by Andon mechanism. Proactive Customer Service is a game changer in E-commerce. We are not only solving customer's problems, but also proactively forecasting future events to prevent the post-purchasing issues at the first place. We achieve our missions by working backward from customer's contacts and voices. You will enjoy solving tough problems by the cutting edge technology and make history with company's growth.

Transportation System:

In Transportation System, we are working on typical CS optimization problems, such as "Traveling Salesman Problem" (TSP). If you have 7 places to visit, you have 360 different paths to consider.  If you have 14 places to visit, you have 3,113,510,400 possible paths. As the number of places to visit become 80, the possible path becomes more than 40 times the number of atoms in the whole universe, not earth!  We also work with systems that provide a real time tracking for the customer packages, manage and control integration with 3rd party hardware and software, forecast and predict the package volumes for each of the path, and collect and analyze big data for further optimization.  We love solving hard problems, continuously improving ourselves and having fun while doing it.

Supply Chain Management (SCM) Systems:

SCM Systems helps Coupang manage inventory for all items sold and fulfilled by Coupang. We own systems that forecast customer demand, automate the inventory buying and replenishment process, create and manage purchase orders, gather and surface information about our suppliers, and integrate inventory-related information with accounting and settlement systems. Our systems need to scale with the growth of Coupang's retail business, and our goal is to leverage technology to build an automated and efficient supply chain that is a core part of driving innovation and value for our customers.



Understand the various operations across CS and C-returns

Develop meaningful metrics in collaboration with multiples teams, business stakeholders and senior management.

Provide Root Cause Analysis across various business domains and drive measureable improvement of key business initiatives

Work with various analytics teams to get access to relevant data based on business stakeholders’ needs, and proactively seek out opportunities to automate routine analysis to drive decision-making efficiency.

Build automated reports using Business Intelligence tools to visualize data and effectively provide insights to business stakeholders.



At least 2 years of experience with advanced skill in using SQL is a must.

Intermediate to advanced skills in using Excel and Access is preferred.

Ability to understand multiple retail business models and their technical implementation.

Ability to prioritize work in a complex, fast-paced environment.

Ability to work with ambiguous problems.

Strong analytical skills, excellent communication and stakeholder relationship management skills.

Bachelor's degree majored in finance, technical, business, analytical or related majors (mathematics, computer science, engineering, statistics, economics etc.)

Preferred relevant working experience in Retail/e-commerce/marketing.

Fluent in Korean language



Exposure to software development process.

Must be detail-oriented and have aptitude for solving unstructured problems. The role will require the ability to extract data from various sources and to design/construct/execute complex analyses to derive business solutions.

Strong oral, written and presentation skills combined with the ability to lead group discussions and explaining complex solutions. Must communicate clearly in text - key deliverables will take the form of multi-page narratives.

Ability to be adaptable and flexible in responding to deadlines and workflow fluctuations.


Job Detail

Location: Seoul, Korea


채용 정보
찾고 있는 업무
채용 형태 경력
채용 마감일 2016-12-16
연봉 정보 면접 후 결정


피드 & 팀터뷰 (2)

스택 (0)

조금만 기다려주세요!

팀에서 스택 정보를 준비중입니다.

회사 소개

회사 소개


왜 이 일을 하나요?

최고의 고객 중심 기업을 지향하는 쿠팡은 차별화된 쇼핑 경험을 제공하는
대한민국 대표 이커머스 기업입니다.

2010년 8월 설립 이후 한결 같이 '고객 중심'가치에 집중하며,
엄선된 상품을 소싱하는 큐레이션 서비스, 고객 만족 서비스,
혁신적인 기술력 등에 힘쓰며 폭발적인 성장세를 기록하고 있습니다. 

외적 성장뿐 아니라 모바일 서비스, 빠른 배송 서비스, 기술 강화 등
틀을 깨는 혁신으로 '고객을 위한 서비스'로 이커머스의 패러다임의 변화를
주도하고 있습니다.

이런 우리의 철학과 성장성에 세계 시장이 주목하며 차세대 이커머스 기업으로 쿠팡을 평가하고 있습니다.

앞으로도 쿠팡은 고객이 만족하고 신뢰할 수 있는
최상의 쇼핑 경험을 제공하기 위해 끊임없이 노력할 것이며, 
한국 시장을 넘어 세계 시장에서 인정받는
대한민국 대표 이커머스 기업이 되겠습니다.


어떻게 일을 하나요?

쿠팡 경영의 철학을 핵심가치에 담았습니다.
모든 직원이 다섯 가지 핵심가치를 함께 실천하고 있습니다.
쿠팡 경영의 원칙을 바탕으로 최고의 서비스 기업으로 도약하겠습니다.

1. 오로지 고객만을 생각하며 집착합니다. 항상 고객으로부터 시작하여 내가 해야 할 일을 실천합니다.
2. 나와 나의 팀을 넘어 회사 전체를 대표해 책임감을 갖고 앞장섭니다. 목표 달성을 위하여 끝까지 파고듭니다.
3. 속도가 승패를 좌우합니다. 가장 중요한 것을 위하여 다른 좋은 것들을 포기해야 합니다.
4. 동의하지 않는다면 주저 없이 이견을 말하고 반대해야 합니다. 그러나 결정된 사안에 대해서는 적극적으로 함께 행동합니다. 
5. 대담하고 급진적인 결과를 목표로 합니다. 그러나 이를 위해 작게 시작하고 빠른 피드백을 통해 배워 나갑니다.


무엇을 하는 팀 인가요?

2010년 5월 설립, 2년 만에 연 거래액 1조원 규모 달성
유례 없는 성장 속도, 최단 기간 흑자 달성으로 전세계
IT 기업들과 어깨를 나란히 하는 대한민국 대표 이커머스 입니다.

대한민국 국민 3명 중 1명은 쿠팡 회원

210만 4,000여 명이 쿠팡 애플리케이션으로 쇼핑(2012년 11월 기준)

세계에서 가장 가치있는 벤처 기업을 선정하는 미국 '비즈니스 인사이더' 의
기업가치 평가에서 쿠팡은 알리바바, 블룸버그, 트위터 등
유망한 글로벌 IT 기업과 함께 순위 안에 진입
(사용자, 시장기회, 성장속도, 투자자 등의 항목으로 평가)

기타 정보


History Date
전자상거래 분야, 모바일 앱 순 이용자 수 20개월 연속1위 2014.02
업계 최초 모바일 앱 다운로드 수 1,000만 돌파 2013.12
업계 최초 누적 거래액 1조 돌파 2013.11
KCSI 소셜커머스 부문 1위 2013.09


서울 강남구 삼성동 157-27

© THE TEAMS - All rights reserved.

기업문화 엿볼 때, 더팀스